Three Practices

If the Three Principles express the basic attitude or spirit with which to approach creative conversation, the Three Practices – Understanding, Challenging and Being Understood – are the basic actions through which we can apply this spirit in our everyday exchanges with other people.

Understanding is about developing the discipline of focusing on, and achieving clarity about, what the other person is saying as the initial goal in any conversation.

Challenging explores how to test what’s being said in a way that opens things up and leads to greater clarity and connection, rather than shutting things down or causing an argument.

And Being Understood is about ensuring that what we ourselves ‘transmit’ is received with clarity and understanding by whoever we’re talking to.

Each practice is also further divided into specific, easily-learned skills that applied separately or in combination are guaranteed to improve communication and strengthen any relationship.